The Free Return applies to Metropolitan France only, other returns or exchanges are at the customer’s expense.
The free return applies for products that do not include promotions at the time of purchase. If the item is on promotion, the return is at the buyer’s expense.
Returned items must be returned new, i. e. In their packaging, with the label, and without any damage whatsoever (the garment will ne have been worn, washed or damaged).
The return costs are at the seller’s expense, the shipping costs will under no circumstances be refunded and the buyer must ensure the proper return of the package by the packaging in particular (it will be responsible in the event of deterioration noted upon receipt of the return).
Lost or damaged items will not be charged to SARL NPAH which reserves the right to judge the condition in which it recovers the product and then accepts or not the refund.
The responsibility for customer duties for foreign goods will remain at the customer’s expense.
In case of refund, the buyer will be refunded the price of the product, the shipping costs will remain at the buyer’s expense.
In the event of an exchange, the buyer is given a period of 15 days to make it.
Terms of return :
The free exchange form attached to your order must be glued ON the cardboard to be processed by the La Poste company, you will then have no costs to advance.
The weight of the package is calculated in advance, any overweight is the responsibility of the customer.
For other type of exchange from Europe and Worldwide customers, please resend to us the item with label and without any damages at Le Rang Store, 23 rue Dr Mazet, 38000 Grenoble, FRANCE.